FAQ

Indulge in the royal realm of cookies with Cookie Queeens' FAQ guide! Unravel the secrets to ordering your majestic treats online, from divine flavor choices to carriage details.

Frequently Asked Questions

Order

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Any question?

You can contact us through our contact page! We will be happy to assist you.

Frequently Asked Questions

Do you ship everywhere?

We ship to everywhere within the EU as well as Switzerland and UK.

What is the shipping time?

Orders will take 2-5 business days to arrive.

How long do the cookies last?

Cookies always taste best when eaten fresh, but thanks to our magical packaging our cookies stay fresh for up to 2 weeks. You can also pop them in the freezer to enjoy up to 6 weeks later (not that anyone can restrain themself that long!)

Can I include a gift message with my order?

Sure! You can add a personalized gift message. Simply type your text in the message field at checkout.

Why are there 3 E's in your name?

It's not just a quirky spelling choice; it's a reflection of our commitment to bringing you the best cookies on this side of the Atlantic. Each "E" in Queeens stands for an essential pillar of our cookie kingdom: Excellence, Euphoria, and Enchantment.

Excellence in every ingredient and in every bake, ensuring that our cookies are unrivaled in quality. Euphoria in every bite, capturing the "have to close your eyes to enjoy" kind of bliss that only the most perfect cookie can provide. Enchantment, because our cookies are more than just treats; they're discs of happiness!

Together, these three "E"s form the cornerstone of our brand, embodying our dedication to crafting cookies so exceptional, they redefine what's possible in the world of confectionery. Recipes so captivating, so aligned with our mission of baking the best cookies, that it demanded an extra letter in our name.

Delivery Locations

We deliver our cookies to any country in Europe, Switzerland, and UK.

Cookie Box Gifting

You love cookies? So do your friends, family, employees, and colleagues. Send them a sweet gift.

Natural Ingredients

We use only natural ingredients locally sourced near Berlin.

Order And Enjoy!

We are baking the best American cookies on this side of the Atlantic. Enjoy!